Digital Transformation Of Hospital Pharmacy Management Through Electronic Medical Records: Operational Efficiency, Service Quality, HR Competence, And Patient Satisfaction

Fransiskus Samuel Renaldi; Khrisna Pangeran Pangeran; Khrisna Pangeran

doi:10.33759/jrki.v8i3.990

Authors

Fransiskus Samuel Renaldi Prodi Farmasi Fakultas Kedokteran, Universitas Pembangunan Nasional Veteran Jakarta Author https://orcid.org/0000-0003-0053-526X
Rifaldi Saputra Prodi Farmasi Fakultas Kedokteran, Universitas Pembangunan Nasional Veteran Jakarta https://orcid.org/0000-0002-2186-7581
Khrisna Pengran Prodi Farmasi Fakultas Kedokteran, Universitas Pembangunan Nasional Veteran Jakarta Author https://orcid.org/0000-0002-2186-7581

DOI:

https://doi.org/10.33759/jrki.v8i3.990

Keywords:

Electronic Medical Records; Pharmacy Management; Digital Transformation; Operational Efficiency; Patient Satisfaction.

Abstract

Digital transformation through the implementation of Electronic Medical Records (EMR) has become a key strategy for improving healthcare performance, including hospital pharmacy management. However, empirical evidence comprehensively examining the impact of EMR on operational efficiency, pharmaceutical service quality, human resource competency, and patient satisfaction remains limited. This study aims to analyze the impact of EMR implementation on operational efficiency, pharmaceutical service quality, human resource competency, and patient satisfaction in the context of hospital pharmacy management. This study used a mixed methods approach with an explanatory sequential design. Quantitative data were obtained from operational performance indicators and patient satisfaction surveys before and after EMR implementation, while qualitative data were collected through in-depth interviews with pharmacy staff, hospital management, and patients. Analysis was conducted descriptively and thematically to integrate the quantitative and qualitative findings. The results showed that EMR implementation reduced prescription waiting times by almost 28%, increased pharmacy unit productivity by more than 25%, and reduced administrative burdens through documentation efficiency by more than 50%. EMR also improved the quality of pharmacy services by improving service accuracy, completeness of drug therapy documentation, and traceability of patient medication history

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